DELL 3Y Next Business Day – 5Y Next Business Day
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14 Mar 2024, 17:58:49
Long product name DELL 3Y Next Business Day – 5Y Next Business Day:
3Y Next Business Day – 5Y Next Business Day
DELL 3Y Next Business Day – 5Y Next Business Day:
Should the system develop a fault and for issues that cannot be resolved remotely, a service technician can be dispatched to the customer’s location, a technician will typically arrive on-site the next business day.
Short summary description DELL 3Y Next Business Day – 5Y Next Business Day:
DELL 3Y Next Business Day – 5Y Next Business Day, 5 year(s), 8x5, Next Business Day (NBD)
Long summary description DELL 3Y Next Business Day – 5Y Next Business Day:
DELL 3Y Next Business Day – 5Y Next Business Day. Number of years: 5 year(s), Service time (hours x days): 8x5, Next Business Day (NBD)
Bullet Points DELL 3Y Next Business Day – 5Y Next Business Day:
- - Access to support is available Monday to Friday during local business hours.
- - Remote diagnosis, online and technical telephone support
- - Replacements parts and materials
- - For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an onsite service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on- site the next business day.
- - There are specific restrictions and terms to this service:
- - Technicians are available Monday-Friday from 8:00 am to 6:00 pm local time, excluding local holidays.
- - Generally, calls received by Dell before 5:00 pm local time qualify for next-business day service, however, regional differences apply.
- - In the event that additional parts/resources are required once the on-site technician is at the Customer’s site, work may be temporarily suspended until the additional parts/resources arrive
- - If you need more than business hours support. Consider ProSupport